Order Control and Customer Relations

Responsibilities:

• Handle all daily orders from clients, confirm ordered items, and enter information into the order form
• Receive a direct call from the clients and respond to the client’s inquiry
• Follow up with the client with daily orders by mail, call, or SNS of order information
• Collaborate and communicate with other departments daily
• Check inventory with the stock controller and purchase to make sure the requested product is available
• Feedback to clients if there is any updated information about the daily orders
• Proposal to clients if there are any alternative items or offers which is appropriate to the clients
• Maintain and enhance the relationship with clients
• Closely work with the sales & marketing team to receive purchasing orders from the client
• Verifies the customer information is correct and up-to-date
• Review orders with accuracy and completion
• Internal office work support for the Sales and marketing team, daily operation support
• Additional tasks depending on your characteristics

Qualifications:

• Eagerness to understand action policy and challenge for fulfillment
• Imagination and assumption skills when you’re working
• Have a Bachelor’s Degree
• Able to use Microsoft Office (Word, Excel, PowerPoint, Internet)
• A good command of English
• Ability to logical thinking and independence
• Positive, socialized, and good communication skills
• Hard-working, self-motivated, and fast learner

Priority:

• An intermediate/good command of Chinese is an advantage

Benefits:

• Develop essential business management skills.
• Thrive in a dynamic and evolving environment.
• Collaborate with passionate team members.
• Competitive and results-based salary system.
• Learn and apply global business standards.
• Enhance English proficiency in a daily English language environment.
• Office phone and laptop provided (To be confirmed).
• Bonus for achieving goals.
• Enjoy company parties and staff birthday gifts.
• NSSF coverage provided
• Seniority payments twice a year.
• Company evaluations conducted quarterly.
• 1.5 days off per week and public holidays following Cambodia’s Labor Law.
• Annual leave entitlement of 18 days per year.