Representative of Sales and Order Management

Responsibilities:

1) Indoor Sales:

• Be alerted to new inquiries, always look out for incoming messages and comments
• Quick respond with no delay and keep this task as the most prioritized task
• Use voice messages as much as possible
• Be polite and friendly in tone, provide mood and impression as talking to close friends
• Understand as much as possible about products (how to use/taste/details/used together)
• Explain nicely how the best product is used
• Know where to access materials, photos, and videos, for sharing with customers at the time
• they are asking
• Good at persuasion customers to buy bigger and other products
• Propose customers to check BOBSA Webstore for more items.

2) Order Management:

• Confirm shipping fee (from OP) to customer location and time to deliver
• Create an invoice based on info collected from the customer
• Confirm the invoice by getting the customer to check the products, price, and service fee of the invoice
• Create an order to keep a record (messenger only)
• Request order arrangement to the operation team
• Confirm PO log (check more with the operation team if there is any suspicion)
• Stick to the order status in the system and update accordingly to realize the order states
• After getting the payment, send a thank you message to the BOSBA Webstore
• Mark the order to “paid”/”shipped” to confirm the successful order (Messenger only).

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in sales and marketing, preferably in the food and beverage industry.
• Fluent in Khmer and Good in English, both written and spoken.
• Strong communication and interpersonal skills.
• Goal-oriented with a track record of meeting or exceeding targets.
• Familiarity with market trends and competitor analysis.
• Ability to work independently and as part of a team.

Benefits:

• Develop essential business management skills.
• Thrive in a dynamic and evolving environment.
• Collaborate with passionate team members.
• Competitive and results-based salary system.
• Learn and apply global business standards.
• Enhance English proficiency in a daily English language environment.
• Office phone and laptop provided (To be confirmed).
• Bonus for achieving goals.
• Enjoy company parties and staff birthday gifts.
• NSSF coverage provided.
• Seniority payments twice a year.
• Company evaluations conducted quarterly.
• 1.5 days off per week and public holidays following Cambodia’s Labor Law.
• Annual leave entitlement of 18 days per year.